I2malaysia Privacy Policy — how we protect your personal information
Your privacy is a priority at i2malaysia. This policy clearly explains what information we collect, how it is used, who can access it, and your rights as a user of our platform in Malaysia.
Last updated: 2026
What information do we collect from you?
Account information
When you register an account on i2malaysia, we collect the information you provide directly, including your full name, email address, phone number, date of birth and login credentials. This information is required to verify your identity and ensure your account can only be accessed by its rightful owner.
Device and browser information
We automatically collect technical information when you use the platform, including device type, operating system, browser version, IP address, approximate IP-based location, and interaction data such as pages visited and session duration. This information is used to improve platform performance and security.
Payment information in Malaysian Ringgit
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required for your chosen payment method — such as bank account number, account holder name, or e-wallet details. We do not store full credit card details; all sensitive payment processing is handled by verified payment processors.
Cookies and usage data
I2malaysia uses cookies and similar tracking technologies to store session preferences, maintain login status, analyse usage patterns and personalise content. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
How is your information used?
I2malaysia uses the information collected solely for legitimate purposes directly related to delivering platform services. The primary purposes are as follows:
- Account management — verifying identity, processing registrations, managing logins and enabling access to platform services.
- Financial transaction processing — processing MYR deposits and withdrawals, verifying payments and resolving any transaction issues.
- Security and fraud prevention — detecting suspicious activity, protecting user accounts and maintaining platform integrity.
- Customer support — enabling our support team to assist you more effectively when you reach out to us.
- Service improvements — analysing usage data to improve the platform's interface, performance and content.
- Important communications — sending account-related notifications, transaction updates, changes to terms, or relevant security information.
I2malaysia does not use your information for third-party advertising without your explicit consent.
How is your data stored and protected?
All i2malaysia user data is stored on servers protected with industry-standard SSL/TLS encryption. Access to personal data within our internal systems is restricted to staff who genuinely need it to perform their roles, and all access is logged for security audit purposes.
Sensitive payment data is never stored in plain text. Our systems comply with strict data protection standards, and we conduct regular security assessments to identify and address any potential vulnerabilities.
Account data is retained for as long as your account remains active. If the account is closed, data is kept for the minimum period required by applicable legal or regulatory obligations before being securely deleted.
Is your information shared with third parties?
I2malaysia does not sell, rent or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where information sharing may occur, as described below:
Payment processors and technical partners
Information required to process financial transactions is shared with approved and trusted payment processors. These technical partners are bound by confidentiality agreements and may only use the information for its specified purpose.
Legal and regulatory requirements
I2malaysia may disclose user information to the relevant authorities where required by Malaysian law, court order, or a valid official investigation. In all such cases, we will disclose only the minimum information necessary and will notify the user where legally permitted to do so.
Your rights as an i2malaysia user
As an i2malaysia platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our customer support via email or in-platform chat.
Access rights
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within a reasonable timeframe upon receipt of your request.
Right to correction
If you find that any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings on the i2malaysia platform.
Right to deletion
You may request the deletion of your account and associated personal data by contacting our support team. Please note that certain records may need to be retained to meet legal or regulatory obligations even after a deletion request is received. We will clearly inform you of what can and cannot be deleted in such cases.
Privacy Policy Updates
I2malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy. For questions about this policy or to exercise your rights, contact us at [email protected]. Additional information on user protection is available in the Terms & Conditions platform.
Have questions about how we handle your data?
The i2malaysia team is here to help. Reach us through in-platform support or browse our FAQ for more information.